FAQ
1. What products does MinoanGZ offer?
We specialize in performance-enhancing gaming accessories, including:
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Minoan Gaming Screen Protectors for ultra-smooth touch and protection
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Minoan Socks Gaming Finger Sleeves for precision control and sweat resistance
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Minoan Socks GripSticks for enhanced thumbstick grip and mobility
2. Where do you ship from?
We ship from Pakistan, and all orders are processed through our centralized warehouse to ensure fast and secure dispatch.
3. Do you ship internationally?
Yes! We ship worldwide to most countries using reliable international courier services. See our Shipping Policy for more details, including rates and delivery times.
4. How long will it take to receive my order?
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Domestic orders (Pakistan): 1–3 business days
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International orders: 6–10 business days (depending on the shipping method and destination)
Please allow 2–3 business days for order processing.
5. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number and a link to track your shipment in real-time.
6. What payment methods do you accept?
We accept secure payments via:
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Visa / Mastercard / American Express
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Shopify Payments
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Other local and international payment gateways (where applicable)
7. Can I cancel or change my order?
If your order hasn’t been shipped yet, we may be able to cancel or update it. Please contact us immediately at support@minoangz.com with your order number.
Once shipped, orders cannot be changed or cancelled.
8. What is your return policy?
We accept returns on unused and unopened items within 14 days of delivery. Check our full Return & Refund Policy for eligibility, instructions, and more.
9. Do you accept exchanges?
We do not offer direct exchanges. If you'd like a different product, please return the item for a refund (if eligible), then place a new order separately.
10. My item arrived damaged or defective. What should I do?
We’re sorry to hear that! Please email us at support@minoangz.com within 48 hours of receiving your order. Include your order number and clear photos of the issue—we’ll make it right.
11. Are Minoan Finger Sleeves washable and reusable?
Yes! Our Minoan Socks Gaming Finger Sleeves are designed for repeated use. Gently hand-wash with mild soap and air dry. Avoid machine washing or wringing.
12. Will the screen protector affect touch sensitivity?
Not at all. Our Minoan Gaming Screen Protectors are engineered for ultra-smooth responsiveness, offering protection without compromising your gameplay.
13. What devices are compatible with your screen protectors?
We currently offer screen protectors optimized for popular mobile gaming devices. Compatibility details are listed on each product page. If you're unsure, feel free to ask us before ordering.
14. Are your products suitable for professional esports players?
Yes. MinoanGZ accessories are performance-tested and trusted by competitive gamers for their durability, responsiveness, and comfort.
15. How can I contact customer support?
You can reach us anytime via email:
📧osotiriadis@zohomail.eu
We typically respond within 24–48 business hours.